Because I was ordering 6, I specified in my order to please make sure to send me 6 different botanicals, as shown in the picture on the website. If you have an idea of what you're looking for and measurements you might luck out! Half an hour later, we still had not been offered any assistance, even though the person who offered the help initially was free by then. They painted the walls grey-brown, making it feel less like a store and more like my mother's dark house. because buying good feels good. We bought a queen size bed from there but unfortunately the railings were wrong. They have behaved indifferently almost to the point of acting rude. (22% off), Sale Price $32.79 Tried to return samples that they charged me for (which they tell you to do when you purchase them) and dealt with snobby comments, incomplete information on their end, and horrible customer service. Apparently now they're changing their entire business model and are doing more of a modern design theme where you pay an interior designed to decorate your space, and they pass along a 20 percent discount on any furniture purchased directly through Restoration Hardware. But the website said it would not be available until December. The manager was unhelpful, rude and condescending. Yes it's pricy, it's not world market or pottery barn, but you pay for what you get and this place strives on quality! Shop our Excellent Inventory of Newly Made and Vintage Restoration Hardware. Original Price $40.99 Even the stuff on sale. If you can't even throw some shades with the only two holes that could have projected any hint of souls, by all means just stop working. I accepted on the condition they would send their "medic" to repair the staple issue. She took her time and got us all set with the best couch ever! What I'm surprised about is that they didn't come to our home to physically look inside the house before they did the design. I walk out discouraged and couchless every time. We'll go through the top picks and talk about the ins and outs of Restoration Hardware's catalog. Her petulant, arrogant and flat out ugly personality repulsed me. Then, the whole store had a 50% off promotion and, lastly, I got an additional 20% military discount. There products are BEAUTIFUL, no question BUT are not practical or reliable. I warn you, do not. No one made me feel uncomfortable for disturbing the chic serenity that is RH. I WOULD NEVER BY ANY NATURAL STONE PRODUCTS FROM RH. The pros: Elegant and modern lighting options. Cliff is AMAZING. The rough, jagged planing scars became quite obvious. I get the less than perfect reviews. And, that WAS their big mistake as I walked out and promptly drove the next day to the highly reliable store, Ethan Allen, and made my purchases with Interior Designer, Alicia, who is highly knowledgeable, very helpful, gracious and was happy that I was there. They carry items such as: lanterns & lighting, planters, fountains, outdoor heaters, tables, daybeds, seating options such as sofas and sectionals and much more. The filler got everywhere. The young woman on the phone politely confirmed that it would cost $199 to ship the three stools. Ordered furniture more than $70,000 in store, which were broken into different orders and took more than 10 trips to deliver. Minus the one star for some of the rude staff that don't even say hello when you walk in.. there are some great associates though. My overall experience with this store was decent. He was so patient with us and heard us out and went through different ideas until we came up with the perfect one for our home. She really listens and puts a lot of energy, taste and effort. It's unbelievable that the store has such poor customer service. He literally came and pushed it with his thumb until it didn't show. We had been going back and forth and going in person and shopping online for bedroom and dining room furniture and could not decide on anything (we are not the best at coming up with great designing ideas). 250 lbs. We couldn't believe it! Overall my experience was stellar. So helpful and she has a delightful personality. Can't tell you how much I appreciate the quality customer service at the Pleasanton RH Outlet. After endless emails with dozens of photos we were told by the service staff we could pay more to get a seven-foot sofa instead since the six-footer was never meant or designed to be part of a sectional. Today was the day I actually inquired about the piece. Restoration Hardware promote themselves as a luxury brand with immaculate service: concierge service even! So disappointingnot a single customer in the store and the 2 employees I saw were too busy sitting at a table on laptops and never offered us help. New and used Restoration Hardware Furniture for sale in Lebanon, Tennessee on Facebook Marketplace. For those looking to make a somewhat grander statement, RH chandeliers start at $277 for a simple piece with 3 bare bulbs and go up to $39,000+ for an ornate crystal chandelier. I am waiting for a response when I told them that the $400 was not going to cut it. Do you like refinishing furniture by yourself We ordered their Piedmont Pedestal Soaking tub What the ? I think their promotional sales change from time to time. Robin helped answer our questions and gave us a quote & some sample fabrics for the chairs to take home. I'm sorry I didn't dress up in a tux to enter your mediocre furniture shop but if you can't even look at someone and say hi how are you how can I help you, then please get the fuck out of the space because lack of effort is the utmost insult when it comes to sales. Entire chest is metal clad. I agree with other reviewers that this cannot be mistaken for interior design, but I thought I would take advantage of the available help to purchase new coffee and end tables, lighting, and artwork for my great room and to work with my nearly new Restoration Hardware sofa and loveseat. If you like beige, off-white, gunmetal gray, vanilla, eggshell, ivory, etc., you'll feel at home. One of the most popular furniture categories that RH shoppers are in search of is outdoor furniture and decor. The selection is meh. The seller might still be able to personalize your item. Requested Service Type(s) White Glove. The whole concept of this store is just wrong. In my case costumer service was awesome, only reason I am giving 3 stars it's because there were not enough options and what they did have was still highly over priced for an outlet. With only two (plus one cat) in this household the cushion not only lost the down feathers (see my 2015 review) but the foam cushion lost it's support (see attached photos). I would definitely recommend coming here! This didn't make sense to us since we have been great customers and just asked for placement advise. Find items in Finds on Nextdoor - all listings are local. That being said, the only reason that my experience was flipped from bad to good, was because of Mellisa. We decided on a color scheme for the bedroom furniture and the dining room because of Cliff. I had been to other locations prior to coming here so I think my experience was great because of the designer who helped my fiance and I. I didn't believe the negative ratings until myself became a frustrated customer. $841 Set of 2. This item & the customer service experience has been a very large disappointment. I would rather be riding my bike up OSM. Plus, the store manager (Jules Howe) and her team were all incredibly helpful and knowledgable. How could furniture be delivered when no one was home? They feature materials such as: reclaimed wood and kiln-dried wood, leather, shagreen, down filling and foam, fabrics, and metals such as iron and aluminum. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. How about you inspect the goods before you schedule a delivery for someone for "in stock" items? This store is great! Additional Info. Daily Find | Meadow Blu Chris Loves Julia Loloi Humphrey Rug. None of the employees so much as said hello during the 15+ minutes that I was in the store. Some mixed feedback about the in-store shopping experience. Kaiyo is the most sustainable way to buy and sell furniture. Tweet. Pick up from our warehouse in Culver City. Based on that experience, I won't be spending any of my money at this RH. Christina was also a huge help! Chairish uses cookies to enhance your experience, allowing features like. Be sure to ask for Ken as he is most helpful and has a great eye. The furniture I needed most were for my home office -so any delays had direct repercussions on my business. Design Plus Gallery presents the St. James Sleigh Daybed. Used (normal wear), Very nice soft leather Restoration Hardware daybed bench. Many of RH furniture pieces can also be customized in the finishing option of your choice. Then they called to say they couldn't come at all. Their dining tables start at $795 for a marble-topped brasserie table that's 18-inches in diameter and go up to $18,000+ for 6-foot long tables with enough seating for 8 to 10 adults. Juliet Upholstered Daybed Our Juliet collection's graceful curves are based on an antique French bed. Restoration Hardware TWIN Cole Tent Bed Cover Canopy Khaki Safari HTF. It should be way more than 30%. You have to be patient in finding gems as RH outlet has a lot of expensive items despite being an outlet. Okay, what else am I going to do? 15 watching. She found my husband a great chair, and both of us an incredible sofa (sitting on the in store sofa was a dream) we have purchased furniture before and wanted everything to match or compliment. They carry items such as: lanterns & lighting, planters, fountains, outdoor heaters, tables, daybeds, seating options such as sofas and sectionals and much more. Restoration Hardware Kensington Bisque Linen Down Filled 9 Foot Sofa. Oh, this particular location is dark. If they use advertising to send thousands of tons directly to recycling, imagine the rest of their product line and the amount of waste and pollution they create. Expensive, wears out within a month and customer service seems to be non-existent. As far as the discount is concernedit depends on you and your budget. I got more than I came in for because I love the whole selection. Cynthia got on the phone, tracked one down for me, and got it for "furniture delivery" at the UPS price ! Nice furniture and choices, but way overpriced. After numerous emails, I was finally directed to Jennifer Moss, who apparently didn't care about customer at all, and never really wanted to help. First they lied to me as to the shipping date, 12/27/2013. Buy & sell from everywhere. From traditional to contemporary looks, RH tackles styles with a confidence few companies havethe brand's status as a publicly traded company surely backs them up! As furniture stores go, it is unique. It was helpful to see the table and chairs and light fixtures in person. I'm sure RH would say that this is the "style" of the stools. When I mentioned that $199 was almost half the cost of the stools, she replied, "I know.But just thinkYou can furnish your your whole house, and still only pay $199 shipping!" Restoration Hardware Zoe daybed | Childroom ( ) Bed ( ) Restoration Hardware Zoe daybed : 1401/10/24 : 3DSKY PRO : 53.36MB : Corona,Vray : Autodesk 3ds Max 2012 : Ethnic () : : I don't write many reviews, but personally couldn't be more pleased with both the store and their staff. Now we are at the 4th delivery window - the 15th, then the 16th, then the 19th, and now the 20th. or Best Offer. I'd absolutely recommend stopping inamazing pieces and amazing staff! Their service has ruined our Christmas Season - thanks to their failure to deliver the furniture we ordered we have a house in chaos, no kitchen, no reading room and the contents of those two rooms scattered all over the house. . For a company that is trying to differentiate itself in the retail furniture space with executives visualizing and creating beautiful spacious galleries with complete room examples and employees who are "designers" and can translate customer spaces using RH furniture, it would seem to me that at least the Walnut Creek store has a ways to go. She said to bring the chair in. Just purchased a home in SB and we need many home furnishing items. But everything is of a great quality, so if it's something that you can afford, you should do itand know that you'll make me jealous. Seller's Notes: Amazing daybed. We just couldn't decide on the leather. Restoration Hardware, Dimensions: I went into Palo Alto RH to purchase a coffee table and a console table. Given that sales are final it's still a pretty big decision to make. This type inadequate behavior is just insult for human beings in general. I was there earlier this week and Jules and Angela where very helpful. I bought bathroom fixtures from Restoration Hardware. I got home and measured and quickly emailed the floor plan measurements to the designer and was so excited to have a return email from her the next day. Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Belvedere Teak Daybed $5195.0 Regular $3896.0 Member Available in multiple finishes Alto RH to purchase a coffee table and a console table became quite.! A color scheme for the chairs to take home from bad to good, was because of Mellisa us... Ship the three stools Filled 9 Foot Sofa we bought a queen size from. And flat out ugly personality repulsed me our juliet collection & # ;! And chairs and light fixtures in person manager ( Jules Howe ) and her were... 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