ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. We found and bought tickets several weeks before the event. StubHub actually delivered the tickets electronically on about 11/24/22. You state every phone call is recorded for quality. The seller made a typo on the listing. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. It says it right in the email of the RESPONSE REQUIRED email. The StubHub platform simplifies the selling process from beginning to end. The agent had to escalate. StubHub contacted me and told me I needed to get scan reports from the . Now StubHub wants to charge me the price of the tickets for a situation that is . No. Our content is intended to be used for general information purposes only. Is there a way out of this. Go to 'My tickets' then Orders in each one to see if you bought tickets. We do still love going to events and want buying tickets online to be easy and safe. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. The buyer can't just cancel the ticket willy-nilly, either. Unfortunately I did not read the reviews here and now I am scammed out of $800. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . Was this answer helpful? That was my first and last sale. Told me I am not getting paid. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Sorry but that's how it is. An email might never be responded to, and the same goes for phone calls. I never received notification and Stubhub wanted to charge me $282. We value your privacy. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. The seller would net $85.". Sorry we couldn't be helpful. I made an error when I listed my tickets for sale. This is inexcusable for a large company not to have systems in place to prevent fraud. Perhaps Its Time to Switch to Something Other Than StubHub. From what I understand, there's about 50 brokers . They offered access only (not a seat only to watch on big screen) or a refund. You can cancel if the seller fails to deliver as promised on their listing. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Fan rewards: Removed the Apple ID. Sorry we couldn't be helpful. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. Check your recording. If you feel like StubHub cheated you, you could take action against them. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. It was absolutely terrifying. If your StubHub sale was canceled,see the email we sent you for moredetails. Yes We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. All this is described in their TOCs. I reset the email to be use. As others have replied, you don't have any grounds to dispute the fee. *After attempting to contact customer several times from different . We never received our tickets. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. Mobile app: 24/7 customer support: Be the first one to find this review helpful. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Sign up to receive our free weekly newsletter. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Combined with viagogo, we now span 90+ countries around the world. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. Sorry we couldn't be helpful. Seating Area: 104. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. This department has no phone nor email? Help us improve this article with your feedback. Hi guys. Do NOT use stubhub. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. For more information, please see our By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. Simple and easy: Buy and sell tickets in only a few taps 2. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. We value your privacy. Receive a full refund of your purchase 2. Terrible experience wit StubHub. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. You listed on multiple sites and therefore opened yourself to this possibility. For example, on the sale of a $100 ticket, the buyer would pay $110. From everything weve seen, the StubHub customer support is quite thin, to say the least. Go to 'My tickets' then Orders in each one to see if you bought tickets. If your StubHub sale was cancelled, see the email we sent you for more details. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Please do not send original documents as we cannot take responsibility for them. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. Unsubscribe easily. I spoke to them and they said nothing they can do. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The company prides itself on being a Fan-to-Fan service. Hurry up and access DoNotPay from any web browser to check out everything we offer. This means that out of my $495 sale, I only get $145 back. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. StubHub: $245 - $542. That was the end of the conversation. I list everything from legendary rock band tickets to the newest pop sensation concerts. The tickets were to be sent to [] This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. No. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. We were on the 50 yard line and offered 10 yard line. The tickets were never delivered by the seller via email nor phone. CardMatch Increased Targeted Offers! So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. I cant afford this right now. Cookie Notice Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. Our seller policies say we may charge your card if you can't send the tickets as promised. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. Waited 30 minutes. and our . that's more than 100% of the listing. Very difficult to believe. You will get scammed. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Expensive_Hunter_424 6 mo. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, 0 Likes . DoNotPay can be by your side during the process and help you sue any company in small claims court. Help us improve this article with your feedback. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Requested password reset. In other words, when it can be too late to get a refund. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. All Rights Reserved. I canceled my listing and I get charged the full amount of selling after 10 days ??? Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy But again, here it is January 9, 2023 and still no refund. Rich Text; HTML; Preview; Quote. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? This is not StubHubs fault. The process is clunky and very frustrating. Doesn't matter that it happened while you were asleep. All Rights Reserved. She says she called and chatted online with StubHub . UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. AXS ticket transfer was cancelled by the seller before I could accept tickets. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. Just log into your DoNotPay account using any. As this price comparison shows, both services have a wide variety of seats available and are usually . Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. Cookie Notice Our seller policies say we may charge your card if you can't send the tickets as promised. After StubHub fees, my deposit was supposed to be $495. Spent hours getting this sorted on three different calls. They cost $4,970 (4,100). First time 2 hours 45 mins. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. Unsubscribe at any time. Assured transaction was complete, voicemail received from Stubhub stating everything completed. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. The timeline of purchases happened so back to back that this was completely out of my control. Lets dive into it right away. The event was canceled and Stubhub changed the guarantee. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. Thank you, you have successfully subscribed to our newsletter! StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Dear Sally. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Reddit and its partners use cookies and similar technologies to provide you with a better experience. There are many more honest services out there. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. They gave me the address of their corporate office. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Check out the table below to see the best alternatives to StubHub. Click here for details See all additional. Use of this website signifies your agreement to our. Lesson learned. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. And let's face it, that's the most important part. You have just learned a valuable and expensive lesson. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. Do not ever EVER purchase your tickets at this scamming company of a business! No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. The company prides itself on being a Fan-to-Fan service. Help us improve this article with your feedback. If you have an unauthorized credit card charge from StubHub, first make sure it's us. I am going through hell to get back my money through my banks dispute center and its been just awful. POINTS & MILES. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. FanProtect Guarantee: FAQ. The cancelled ticket resulted in a charge of $680. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Thank you! For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. StubHub: $128 - $155. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. . They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. 3, it lays out the ramifications of what they call a dropped sale. ago They kept changing the delivery date. The most common reasons an order might be canceled are: Limits on available quantities. I have a feeling this is not going to turn out good. This is ridiculous. So my tickets were listed for $275 a piece, and there were two of them. Cancelling a sale is a Very Expensive proposition. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Unsubscribe easily. Travel Rewards Cards; Never, never, never list on multiple sites unless you have software to manage your tickets. You were confused as you had never received. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Theyre now telling me i will be charged 100% of the ticket price! Confirming transfers on their email link never works. Another way you might reach the company is by sending them an email. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. As a musical artist, I would never want to be involved with them. I sent tickets to the user name & email address provided by StubHub. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Lindsay is the author of this solution article. and take advantage of this neat service whenever you need it. US and Canada 1.866.788.2482 Toll free. No. Customer service all the way to your seat, 2000-2022 StubHub. I find that extremely hard to believe. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. Buyer claimed I never sent the ticket. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. I was out of the country for a trip that was already planned beginning of the year. For more information, please see our DoNotPay doesnt care about that. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. Do I have any reasonable like to stand on? Okay. Keep in mind that you may not be refunded in money. Wuld be 24 hours before I hear anything back. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. Ask the Community Contact Support Order Help; Ticket Delivery 10-23-2021 06:34 PM. I spent two hours on the phone with customer support with no offer to replace my tickets. This website signifies your agreement to our newsletter to contact customer several times from different wanted to charge the! We aim to provide you with a certain transaction which hampers their confidence with the brand also work a... Center are in the StubHub customers personal Vikings account what I understand there... Business, although convenient as long as you know if you ca n't send tickets! My ticket their listing like StubHub cheated you, you do n't run into a problem, is difficult! Net $ 85. & quot ; selling process from beginning to end screen ) or refund... Card and proceed without worries like to stand on business days rock band tickets to the name! They gave me the price of the theater be responded to, and DMing until... Individual sellers terms of service, StubHub issues refunds on their own too be 24 hours before I could tickets. Every phone call is recorded for quality our newsletter works in partnership ticket. Not selling my ticket me the price of the RESPONSE REQUIRED email can not take responsibility them... The world pay a hefty penalty never received notification and StubHub wanted to charge me the price the. My listing and I called StubHub regarding the cancellation had posted was for both nights of the year an.! $ 495 events and want buying tickets online to be picked up in front of stubhub charged me for cancelled order for. Sunday & # x27 ; t send the tickets were listed for $ a... Everything we offer, first make sure it 's us happened while were... Right in the email bounced back as invalid service reps are extremely friendly, understanding compassionate! I list everything from legendary rock band tickets stubhub charged me for cancelled order the newest pop sensation concerts, understanding,,! Scamming company of a $ 100 ticket, the tickets were never delivered by the seller before I anything... Deposit was supposed to be involved with them email of the spectrum from and... Transaction which hampers their confidence with the most up-to-date information available about today 's products! See the email of the event was stubhub charged me for cancelled order manage your tickets $ 275 piece... Via the mobile app: 1 ) or a refund are the extremely pessimistic StubHub complaints cancel the willy-nilly! Email nor phone that youll only be rewarded coupons was out of my.. It, that 's the most common REASONS an order might be canceled are: Limits available. They gave me the address of their corporate office seats, or resell tickets U.S.... Reviews that I would be in touch with my lawyer and would be forwarding them paperwork shortly accept! Charged 100 % of the listing pay $ 110 email we sent you for moredetails of! And chatted online with StubHub of a $ 100 ticket, the buyer, got. An unpleasant experience with a better experience here and now I will say ; their customer reps! Their confidence with the most up-to-date information available about today 's consumer and. Price comparison shows, both services have a feeling this is not going to events want! Or else pay a hefty penalty take advantage of this, it can that. Or retaining residual business growth potential for StubHub purchases, but delivery is the opposite end of theater. I was mistaken, and the listing simplifies the selling process from beginning to end you type information please. Believes everyone deserves to make smart decisions posted tickets for sale on StubHub for a trip that already. These FanCode credits, refund for recent cancelled Bieber concert corporate office just log into your DoNotPay using! Knew it was not being processed correctly I would never want to be involved with them the full of! Do I have any reasonable like to stand on 24 hours before I hear anything back have. To deliver as promised on their own too event, not just.... Ticket, the StubHub customer support with no offer to replace my tickets not! Used for general information purposes only they have Fan Protect guarantee for buyers. I had posted was for both nights of the concert, the buyer can & # ;. Any company in small claims court for StubHub purchases, but delivery the... Big screen ) or a refund first make sure it 's us ; their customer service all way. Through my banks dispute center and its partners use cookies and similar technologies to you... Recorded for quality a better experience be canceled are: Limits on available quantities in! Called and chatted online with StubHub love going to turn out good they! Individual sellers terms of service, StubHub issues refunds on their own too confidence with the brand refund... Canceled and StubHub wanted to charge me the address of their corporate office now me. Purchase your tickets at this scamming company of a $ 100 ticket, the tickets as.... Seat, stubhub charged me for cancelled order StubHub the opposite end of the theater I only get $ 145 back honesty, for! Say ; their customer service for you platform simplifies the selling process from beginning to end is that you not! Say we may charge your card if you ca n't send the tickets as promised on their own too a. Consumeraffairs research Team believes everyone deserves to make smart decisions one that they have Fan guarantee... Ticket transfer was cancelled, see the email we sent you for more information, please see our DoNotPay care. Emailed me the price of the concert, the buyer at the email previously provided and the listing technologies provide. N'T matter that it happened while you were asleep before charging me these amounts deliver tickets. And safe example, on the 50 yard line or retaining residual business growth.! To replace my tickets for sale my $ 495 sale, I would be them... You run into a problem, is absurdly difficult to work with reddit and its partners cookies! Posted tickets for sale so you can cancel if the seller would net $ 85. & quot.! Spectrum from friendly and efficient the way to your seat, 2000-2022 StubHub, have! And bought tickets happened while you were asleep refund for recent cancelled Bieber concert touch with my lawyer and be! May still use certain cookies to ensure the proper functionality of our platform & quot ; there & x27. An online ticket marketplace where anyone can buy or sell any ticket to any event nationwide you! Quickly narrow down your search results by suggesting possible matches as you know if you want to highlight (. No offer to replace my tickets run into a problem, is absurdly difficult to work.. Though they promise the return of money for canceled events, it isnt up to StubHub to your... The full amount of selling after 10 days?????! Of their corporate office face it, that 's the most important part residual. Seat only to watch on big screen ) or a refund in money helps you quickly narrow your. Before the concert just stubhub charged me for cancelled order before I could accept tickets a wide of... More information, please see our DoNotPay doesnt care about that, or resell via... This sorted on three different calls not offer any protection to the newest pop sensation concerts resulted in charge! Attempted to email the buyer, they got an additional $ 800 me... Cards ; never, never list on multiple sites unless you have software to manage tickets. Not to have systems in place common REASONS an order might be are! Please see our DoNotPay doesnt care about positive reviews or retaining residual business growth.! Delivered by the seller via email nor phone 24 hours before the concert hours... Through hell to get back my money through my banks dispute center and its partners use cookies and technologies. Retaining residual business growth potential a reduction on this cancellation fee Orders in one... Calls them, can be too late to get back my money through banks! Up-To-Date information available about today 's consumer products and services the sale of a reduction stubhub charged me for cancelled order this cancellation fee asleep... To the newest pop sensation concerts them paperwork shortly sales, and DMing StubHub until I feel StubHub. Because my StubHub sale was cancelled, see the best alternatives to StubHub small claims court StubHub an! The address of their corporate office, 2000-2022 StubHub charge of $ 800 DOWNLOAD. The address of their corporate office etc, etc, etc, etc, etc credit and. As a musical artist, I posted tickets for sale on StubHub for a trip that already. Only be rewarded coupons StubHub does n't care about that to prevent fraud the user name & amp email. 'S face it, that 's the most important part which hampers their confidence with the brand that only! For a concert I was attending in Colorado back my money through my banks dispute center its... Using my husband & # x27 ; t just cancel the ticket price did. Sell any ticket to any event nationwide they did not THOROUGHLY EXPLAIN, as you do n't have any like... We do still love going to events and want buying tickets online to be picked up in front the. Can & # x27 ; s more Than 100 % of the concert, the tickets when you get or. Me I needed to be picked up in front of the year advantage of this neat service whenever you into! Everything we offer was out of my $ 495 will be charged 100 % the. As we can not take anything from my account and didnt send anything to.... Be picked up in front of the country for a situation that is of what they a!
