PrettyLittleThing do not currently offer an exchange policy to their customers. Just pop in, try it out in store. "Proposition 65 requires companies to make customers in California aware that certain products may contain traces of chemicals. Please return your item(s) to us following the method below: Simply enter your promotional code into the 'Redeem a promotional code' box at checkout and hit 'Apply Coupon'. With 100's of new styles updated daily, it's your new one stop shop for updating your new season wardrobe. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us using the steps in the section above labelled HOW DO I RETURN AN ITEM? Defective products at Pretty Little Thing are handled a little differently. Hit us up below.FYI - If youre getting in touch regarding an order, dont forget to include your order number. Wanna join our gang? Pretty Little Thing offers a fairly straightforward return process. Unlimited Next Day Delivery does not apply to Nominated Day Service. Please note we do not cover the cost of these returns. Headquartered in London, Paris and LA, the brand has been making impactful strides in the online fashion industry. HOW LONG DOES IT TAKE TO PROCESS MY RETURN? Click here for additional information: www.boohoocapricingsettlement.com. Print off, attach to your parcel and take to the post office. Next Return Policy Is it 28 Days For a Refund. This is fast fashion accelerated. See Also: Next Return Policy Is it 28 Days For a Refund? They might work with you in order to maintain a happy customer. Your refund should be processed within 14 working days of you dropping your parcel off. // ]]>. Whether you want the freshest threads straight off the runway, or to steal the style of your fave celeb muse of the moment, at PrettyLittleThing USA we've got you covered with everything you need to keep your style on-point. case 'burkina faso': case 'burundi': case 'cameroon': case 'chad': case 'comoros': case 'congo, republic of': case 'djibouti':case 'equatorial guinea': case 'france': case 'french guiana': case 'gabon': case 'guadeloupe': case 'guinea': case 'haiti': case 'ivory coast': case 'madagascar': Get a 15% off Pretty Little Thing coupon code with the sign up discount. For UK & ROI customers, you are able to return unsuitable items within 28 days of receipt. Returning via label means your return will take longer to reach us and your refund could take up to 30 days to be issued. All returned items are subject to quality control checks, and if these are not met, you may be . You will receive an email confirmation for tracking and proof of return! Hit refresh on your wardrobe & discover thousands of this season's must-have trends. If nobody is home to receive the parcel, the shipping company will leave a card saying that they have attempted to deliver, and provide you with details on where the parcel has been shipped to. Check your order history and select the order you want to return. case 'australia': case 'american samaoa': jQuery('.s-aus').show(); break; PrettyLittleThing *Unlimited Next Day is only available for delivery to Ireland addresses (excluding Northern Ireland) and entitles the customer to free Next Day Delivery only. USA Standard. Please ensure that lingerie and swimwear items are tried on over your own underwear. Pretty Little Thing free shipping code for Australia. Also Check Out The Following Brands Policies. [CDATA[ Make sure you get proof of postage and keep it safe. We aim to process your return ASAP, if returning through our Returns Portal your refund should be processed within 3-5 working days of you dropping your parcel off at your local post office / collection point but on occasions it may take a little longer. Keep your receipt of postage safe as you will need this as your proof of return. We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. Get up to 75% off plus an extra 12% off with this PrettyLittleThing discount code. Will PrettyLittleThing refund return shipping? Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). Youll find these alternative methods below: Email us: customer.services@prettylittlething.com, Write to us via post: PrettyLittleThing.com, Heasandford Industrial Estate, Widow Hill Road, Burnley, BB10 2BQ. You can then choose to wait for the refund and then place an order, or just go ahead and place a new order. 4. case 'burkina faso': case 'burundi': case 'cameroon': case 'chad': case 'comoros': case 'congo, republic of': case 'djibouti':case 'equatorial guinea': case 'france': case 'french guiana': case 'gabon': case 'guadeloupe': case 'guinea': case 'haiti': case 'ivory coast': case 'madagascar': If youre a customer in the UK or EEA, you get 14 days to cancel your contract with us. Pretty Little Thing is a well-known clothing brand targeting a female audience and part of the Boohoo family. This is a 3D Secure payment option that some banks use. You can find the details of your post office here - https://tools.usps.com/go/POLocatorAction!input.action. Can I track my return with Pretty Little Thing? case 'united states': case 'belize': case 'costa rica': case 'el salvador': case 'guatemala': case 'honduras': case 'mexico': case 'nicaragua': case 'panama':case 'saint pierre and miquelon': jQuery('.s-us').show(); break; }); Ready to return? case 'mali': case 'martinique': case 'new caledonia': case 'niger': case 'polynesia': case 'senegal': case 'seychelles': case 'swaziland': case 'togo': jQuery('.s-fr').show(); break; We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated shipping costs. Unfortunately, we are currently unable to process exchanges. Pretty Little Thing does make plus size clothing and their sizes usually go up to a size 26. a new returns label here. Please use the contact form below to let us help with your query. This can be found in Order History in 'My Account'. If you havent got your returns label dont stress! Pretty Little Thing does offer what amounts to an exchange policy, but it probably doesnt work the way you think. For UK & ROI customers, you are able to return unsuitable items within 14 days of the date shown on the dispatch note. The policy is pretty simple. PrettyLittleThing *Unlimited Next Offer must be purchased by selecting option at checkout. Re-pack your item(s) in the original packaging with labels and tags still attached. California Transparency in Supply Chains Act. Pretty Little Thing has a consumer rating of 1.76 stars from 574 reviews indicating that most customers are generally dissatisfied with their purchases. Length approx 68.5cm/27" (Based on a sample size S) Model wears size S Please note, PLT does not cover the cost of returns from US/Canada. Securely attach the printed Collect+ label to your parcel, making sure to cover the original delivery label. Quick and easy returns through our Returns Portal! Click here for additional information: www.boohoocapricingsettlement.com. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. You can return your item to us and place a new order to receive the item of your choice. Score an extra 10% off clothing and accessories with this PrettyLittleThing discount code. I've had a couple of minor issues with lost order numbers etc, and have had quick responses and straight forward help throughout every interaction. case 'libya': case 'somalia': case 'venezuela': case 'yemen': jQuery('.s-na').show(); break; Whether you want the freshest threads straight off the runway, or to steal the style of your fave celeb muse of the moment, at PrettyLittleThing USA we've got you covered with everything you need to keep your style on-point. Download the app for an extra 23% off plus up to 70% off everything. Please note that during the period July to September, some orders may be sent out in multiple parts.If you are missing part of your order, please check: If you are missing items from your order and your dispatch email and invoice show all items on your order, then please get in touch with our customer services team HERE. Drag the appropriate. . Package up your unwanted purchase with a note inside including your name and order number (you'll find this on your confirmation email). Youll want to sign into their website and go to their returns portal. If you do not want to use the portal, you can obtain an address label below and organize a return via the post office. All about that new? USA Express. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. If you have any problems or forget any information, please contact your bank. menu. Women's Clothing. There are a couple of other ways to cancel your contract with us. While their return policy says 28 days, you can ask to see if they are lenient about their policy for your particular case and items. Horrible quality of fabric. You will be informed of any significant changes to these terms Then take it to your nearest locker, streetbox, PUDO or Post Office to send it off - its that easy! This comes at a one off payment of 9.99 for a whole year of unlimited UK delivery. $5. Remember- only one promotional / discount code can be used per order. All International Customers who wish to return their items can use the returns label found here. Kingwood, TX 77345. Sorry you have received a faulty item! In the interest of hygiene, please do not remove the seal. Make sure to keep your proof of postage! Storage containers, spice jars and oil bottles that are leak, air and stress-proof. By: Olin Wade (Remodel or Move Stuff) Yes, Pretty Little Things does offer refunds. HOW DO I RETURN AN ITEM FROM USA OR CANADA? For hygiene reasons, pierced jewellery is non-refundable. Please return items in their original packaging. Don't worry if you've forgotten your password! For more size charts on their specialty . Print off, attach to your parcel and take to the post office. Dont worry Returns are still quick, easy and free.Start a return here and follow the simple steps below. How long does it take to process my return? By beccaw223 . !Socials Instagram: @mikaelaaluv https://www. Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order. You can return your item to us and place a new order to receive the item of your choice. Returning with Doddle is FREE and convenient. Unfortunately, we are currently unable to process exchanges. There's a million things you have to download and tape on the package and you have to pay for the return! } Wanna join our gang? The parcel is with the courier for shipping, our couriers work between 8am-9pm. Underwear and swimwear can only be returned if the hygiene seal has not been removed. Quick and easy returns through our Returns Portal! For delivery codes, enter the code and select the applicable delivery method before If this is not available in your area then you will need to contact your local post office. For our Canadian friends, please return unsuitable items within 28 days of receiving your order. Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7! Well cover duty costs on all order however additional taxes may apply according to local legislation. As soon as we have processed your refund, you will receive an email notification. Very good customer service and very reassuring. If you have not been refunded after 30 days of returning the item(s), please. jQuery('.answer').hide(); Received your PrettyLittleThing garms but arent 100% in love? Collect & Return with 100+ brands . No stress. In the United States, you can choose to use the eParcel Return service, which provides you with a label for $6.95, or ship the return using your own preferred shipping service. Offer what amounts to an exchange policy to their customers able to return items... Collect+ label to your parcel, making sure to cover the original label. An order, dont forget to include your order history in 'My Account ' and stress-proof at! It safe been removed the returns label dont stress part of the date shown on the dispatch note only promotional... Please contact your bank to return unsuitable items within 28 days of you dropping parcel... Canadian friends, please has a consumer rating of 1.76 stars from 574 reviews indicating that most customers generally! 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