eBayOfficial 1 yr. ago What items are eligible for eBay Authenticity Guarantee? Signature confirmation will be required for all items sold for $750 or more. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. 01:15 PM That's the problem, the pictures didn't show a main aspect of the shoe at all. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. Then they shipped my item to the buyer. Again, I got completely screwed. Please use all pictures to see that shoes are new, even include ebay authenticity guarantee pre-shipping. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. Help for buyers and sellers. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. Purchased a pair of shoes for $300 that were listed as: worn once, like new, selling because they did not fit. Evidence of successful delivery to the authenticator Withdrawals may be covered separately by the eBay vault. Purchase a card with the blue Authenticity Guarantee badge. The return is treated as if the item didn't match the listing. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. 03-29-2022 eBay Money Back Guarantee covers most transactions on eBay. If a seller loses a chargeback they may be eligible for payment dispute seller protections. Roll a couple rounds of sticky tape around your gloved hand to clean the debris from under the insoles, give it a light hand wash with some disinfecting cleaner and (if needed) when dry, fill a couple socks with dry coffee ground and put them inside of the shoes for a couple days to absorb what's left of the odor. What is Authenticity Guarantee? If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. They create custom documentation to certify that your item has been authenticated. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. Greg Bates Feb 8, 2022 eBay has taken a step forward in trying to protect buyers and sellers who are making trading card transactions on its website. Open a case with PayPal and/or file chargeback with your bank. There will not be an option to appeal these cases, as the appeals have already been denied. Even if that 300 seemed like a steal for what looks like yeezys you cant trust others unfortunately. Just don't purchase sneakers through eBay anymore. Jewelry experts with extensive industry knowledge put eligible items through a rigorous multi-step verification process, checking each item's condition against the listing to ensure it's exactly as described and authentic. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. No cost to you eBay covers all costs of the authentication process. Edit: this is the entire body of the listing copied and pasted: "Like new worn once and dont fit ended getting a size 10". Weird scam that could easily be hidden by a smart scammer. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. I got screwed. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. It's sent and authenticated. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). For more information about buying and selling internationally, please see our policies on International selling and International trading. To earn the status of an eBay authenticated watch, a timepiece that you buy valued at $2,000 or more will be. Did you pay with PayPal? If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. "money back guarantee" if you should not be fully satisfied . . Please pay within 24hrs of sale (reach out to me if there are any problems). Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. After a while you can call and get that number raised. If your item is eligible, you can then send it into eBay for authentication using a prepaid shipping label. I got totally screwed. So obviously, I did not expect neon green all over the top of my shoes. This is a rare case where I would leave a negative, honestly. I have now paid $300 for shoes that were intentionally, deceptively listed to hide the significant wear. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Im sorry this happened to you. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). Congratulations to our 2022 Class of Up & Running Grant recipients! If the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. Visit our Authenticity Guarantee page for buyers, Authenticity Guarantee is available for all conditions and in all listing formats. Tip Visit our Authenticity Guarantee page for buyers. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. eBay will not authenticate ineligible items. eBay authenticity problems ! For others who responded to this thread, the authentication program ensures buyers receive items that are authentic and that meet the conditions as stated in the item description and protect sellers from unwarranted claims. It's very annoying. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. It's yours [collection] Oh hey it's those shoes everybody else has Rancourt and Co Natural Chromexcel Beefroll Loafer Review Fedex wants me to pay a fee to deliver my order. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. That combined with the brand new insoles had me confident that it was a safe bet. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. Someone sure has dirty freakin' feet! The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. 2. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. Premium Service It smells as though someone sprayed perfume directly into both shoes to mask the smell of wear. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. Better luck next time. I couldn't get a refund because I didnt keep the authenticity tag. Multipoint inspection We take fraud and counterfeits seriously. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. See inside Stoll & Co., where our watch authentication partners scrutinize every detail. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. Find that special item Look for the blue tick to find an item with Authenticity Guarantee and purchase it. I got screwed and hate it. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. they just took my money and automatically closed the case I tried to open. Your purchase is sent to the authentication team who personally inspects the item, checks it against the listing, and authenticates it. Something went wrong. I would be up that guys ass getting at LEAST partial refund on that bs. We are always looking to improve the buyer and seller experience and will make any warranted adjustments. They also must be sold to a buyer located in the continental US. Items in the Authenticity Guarantee program need to be shipped to the authenticator. The problem: Authentic shoes declared non authentic. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. Yes, and no returns as per the **bleep** eBay authenticity guarantee. If not, you're going to need to call (and call and call) eBay and hope you get someone who isn't a complete tool. Items in the Authenticity Guarantee program need to be shipped to the authenticator. As far as I understand, checking the glue and stitching underneath the insoles is one of the steps of the authentication process. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. I receive the shoes and upon inspection/removal of the insoles, it became super clear that these shoes have been worn many, many times. If the buyer returns your item, the authenticators inspect it before sending it back to you. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. It would basically be like if you thought you were buying a plane black car and the car showed up with a big neon stripe down the center that was not included in the pictures. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Something went wrong. My entire apartment smells like axe body spray as well. (Smart watches, watch parts and watch accessories are not currently eligible.). If the bottoms were more dirty I would have been suspicious but he somehow got them looking spotless. Also make sure you leave negative feedback. Welcome to the Buying board! It was, but I quickly realized the pictures on eBay leave out extremely important aspects of the shoes. And Im a seller. Messed up on my shipping when buying label on eBay and Weekly Scam Discussion- January 16th 2023, Press J to jump to the feed. Trading Cards have a more limited return window. eBay's Authenticity Guarantee is a service designed to help you shop with confidence. Trainers not received by eBay depot purveyor_of_tat Mentor (40feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Highlight Print Report Inappropriate Content 03-01-202212:51 PM Check your tracking - that will show once delivered. . 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