You can see all the fields and their values we have available to us by expanding the object view. While the content of this post isnt new information (additional examples can be found on the Service-now wiki), my aim is to provide a single page of information containing some common examples of these methods as a reference. Sadly no, doing JSON.stringify directly on a GlideRecord object doesn't work the way that you'd like. It would be nice if their wiki included a clearer explanation on how Client Scripts, UI Policies, UI Actions, Business Rules & Access Control all fits together. CANNOT be used in Client scripts and UI policies! Thanks very much for your suggestions I am very much intrigued with the capabilities of these constructions. ServiceNow Coding Published: 10 Jun 2021 My script Sometimes, you want to get a record from ServiceNow as a simple Javascript object. EX: This action is not possible on the client, because you cant/shouldnt access the GlideRecord class client side. Frequently you need to perform almost the same business logic on insert and update with only small differences. Copyright 2023 Educative, Inc. All rights reserved. When youre using the GlideDateTime() object, youre limited to ServiceNows methods to retrieving date time information, which a lot of people complain about. Practice your skills in a hands-on, setup-free coding environment. In a Flow you want to use the values of a glide_list object. Perfect for integrations! See what happens when we allow incidents.next() to execute which means the debugger pointer has moved past it. The Snowball - 2023 - An Independent ServiceNow Site, How To Use setValue() In A GlideRecord Query. Much appreciated. current.addQuery(A) Field must be equal to or less than the value supplied. Teams. var caller = current. by Kevin Custer on October 5, 2021 . Ive tried both and have listed the results of each below. Ill see if I can get something out next week. The true value is not what you see in the field, for example a users display name on an incident. Get field values Connect and share knowledge within a single location that is structured and easy to search. Additionally, it helps remove any typos and need to verify all the field dictionary names. To just print the current date and time in a single method, use: Alternative to the GlideDateTime() class, you can use the JavaScript Date() object, which has more methods to retrieve helpful information from. Alter and reuse these scripts found in this post for your ServiceNow implementation. Create an account to follow your favorite communities and start taking part in conversations. The table is it a valid object, what query was used, and more. subflow (flow designer) are being called without their inputs, and are failing later on in the flow with "value of field record is not a GlideRecord" The evolution of the old workflow editor. Pay attention to the gs.log() statement in the loop, as theres one simple difference. First and foremost is you get to inspect the results of your query in the list view and validate what your expected results are. . Basic GlideRecord query Hi Shilpa, However, it's worth noting that it doesn't allow you to dot-walk through reference fields to get values. Querying on indexed fields and filtering out things like via the addActiveQuery() function is vital to the speed of your query. Its not bad, but it isn't quite flushed out yet. Important Note: Always run GlideRecord statements in a development instance first and make sure they work correctly before using in production! When you're using the GlideDateTime () object, you're limited to ServiceNow's methods to retrieving date time information, which a lot of people complain about. addQuery('short_description', 'STARTSWITH', 'Error'); Field must end with the value supplied. Above we have the query I have chosen to use. Sign-up to get the latest news and update information from ServiceNow Guru! Get the conversation by provided Sys ID. The example shown on the right will get all records where the short_description field ends with text 'Error'. AND IncidentState =6), (Where Priority = 2 ServiceNow Client and Server Side Programming. ServiceNows table structure is a MySQL relational database. Then I know for sure I have the right query string. outage.update(); If I comment out outage.setWorkflow(false), I will see the update to the work notes. Nice one Mark, thanks for sharing. A GlideRecord contains both records and fields. That is why a business rule is the method of choice for our examples. To set a value in the field, setValue(name, value) comes into play. The Element API allows us to do things like getting values and not just pointers to values which can and will likely change when a .next() is executed. Flow designer is a platform capability. @priscilla, there isnt any other documentation about QueryCondition, but theres really not much more to it either. GlideRecord To start the new year, I want to dive into the depths of the GlideRecord object and how this information can make you a better developer. Andrew Albury-Dor let me know about this one, and how you can specify the fields that you want to return. Peter. Idoubt if theres a single concept in Service-now that is more valuable to understand than how to use GlideRecord methods to query, insert, update, and delete records in your system. . I want to build a a Before Display Query and wanted: Getting the elements and inspecting them is useful. Each developer has their method for building queries. Comment out your update statement and add a log statement to check the script for accuracy before actually using it. I definitely do not want to trigger other business rules after this update, so im not sure whats happening here. There are methods to move around the returned results in a non-linear manner that I might cover later. You can completely ignore the GlideRecord addQuery(), I just had to use an example of something. This method of using the list view to perform our query does a few things for us. We wont dive into GlideElement deeper here, but to point you in the right direction you can use getED() to get more information about the element in question which allows you to make abstract handlers when needed. Is there a way to query for a date ? Learn more about Teams Powered by Hugo. Use addQuery(YOURENCODEDQUERYHERE) instead. This will be a super simple article, showing you how to use GlideDateTime() and get the current date and time from it. gr.query(); HI Mark, Alter and reuse these scripts found in this post for your ServiceNow implementation. - Execute the . The .next() moves us forward to the next returned result. You can pass this to an action and to the Script step. This was just what I was looking for, thanks for sharing. If you are not going to work directly with the returned result objects its much faster and better to use GlideAggregate when you only need a count. This kinda GlideRecords should only be used Client side as the new Service portal doesnt allow sync calls. For information about GlideRecordSecure, which is a class inherited from GlideRecord that performs the same functions as GlideRecord, and also enforces ACLs, see the . getDisplayValue() can only be used on reference fields in ServiceNow. You will note that all the reference fields render in the debugger with just a sys_id which is slightly misleading because you can through the magic of the Element API get to the referenced data easily. All rights reserved. }, //I want to add to the above query that incident state = 6. Did you ever determine a way to do it. We saw how to inspect information about the fields but not how to know which fields are in our object. Instead of having two rules which need to keep 90% of their script aligned or abstract the common bits to a Script Include you can easily divide the extra bits based off of the operation. It returns a string containing the value of the field. A nice tip for the addEncodedQuery section: you can now right-click a Breadcrumb and select Copy query to get a copy of the encoded query. Is there a solution to these nested conditions, I am currently on Fuji and look to upgrade if required? It saved me huge amount of time which I may have spent looking through the Service-Now Wiki pages. We will start by creating a business rule which will be used to hold our script, and be invoked in order to inspect the values in the script debugger. GlideRecord interactions start with a database query. The easiest way to inspect the details of the fields and values that are available to the GlideRecord object and when they are available is the script debugger. Now is a good time to talk about the performance of your GlideRecord queries. Creating Request from Okta via API does not create RITM. getValue(String name) returns null if the field is empty or does not exist. I prefer the last entry for how quickly and clearly the script is understood. Great Cheat Sheet and an excellent website!! We are struggling with using AddQuery and AddORCondition to create an advanced query. active=true^category=software^ORcategory=hardware, I could build that encoded query string and use it in a query like this. If you do a direct: managers.push(incidents.caller_id.manager.name); you will end up with multiple entries of the same name in your array. You can also query for a specific field/value pair. Im also interested in doing nested AND conditions. //The 'addQuery' line allows you to restrict the query to the field/value pairs specified (optional), //While the recordset contains records, iterate through them, //Execute the query with callback function//After the server returns the query recordset, continue here, getRefRecord Query Shortcut (used to get a single GlideRecord referenced in a reference field), //Returns the GlideRecord for the value populated in the 'caller_id' field, //Find all incidents with a priority of 1 or 2, //Create a new Incident record and populate the fields with the values below, //Find all active incident records and make them inactive, //Find all inactive incident records and delete them one-by-one, //Delete each record in the query result set, //Find all inactive incidents and delete them all at once, //Find all active incidents where the category is software or hardware, //Find all active incidents and log a count of records to the system log, //Find all active incidents and order the results ascending by category then descending by created date, //Find all incidents where the Short Description is empty, //Find all incidents where the Short Description is not empty, //Log the number of records returned by the query, //Change the category of all 'software' incidents to 'hardware' without triggering business rules on updated records, //Change the category of all 'software' incidents to 'hardware' without updating sys fields, //Force an update to all User records without changing field values, //Find all non-active incident records and delete them, // optional: Allow cascading to records in other tables related to records being deleted, Comparing the Differences Between Two Strings, Changing a Number Prefix for Existing Records, http://community.service-now.com/forum/3480, http://community.service-now.com/forum/3613, http://community.servicenow.com/forum/5356, http://wiki.servicenow.com/index.php?title=Setting_a_GlideRecord_Variable_to_Null, http://www.snc-blog.com/2012/10/22/temporarily-circumventing-business-rules-to-update-work-notes/, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Heres one for MultipleDelete, should be a good addition to this post. - Build the query condition(s). You might check out these forum links for some more information about SNC scripting basics. Then you can just add that as an encoded query and not have to worry about the correct AddOrCondition setup. If you've worked with the ServiceNow Service Portal before, you've likely seen this line of code in a number of widgets: This does something similar to my script above, and returns a plain object with the information about the fields. You can see that we just replace our addQuery () lines with one single encoded query. GlideRecord To start the new year, I want to dive into the depths of the GlideRecord object and how this information can make you a better developer. gr.addQuery(active, true); There are a couple more examples that I could probably share though. error_message = err;}} // Since the Conversation API does not provide a GlideRecord object or Sys ID, // look up the most recently created conversation by subject and return the Sys ID function getConversation (subject) {var . When you run this example in a background script, you will log the actual value of the related record. Incidentstate =6 ), I could build that encoded query =6 ), ( where Priority = ServiceNow..., because you cant/shouldnt access the GlideRecord addQuery ( ) can only used. You need to verify all the field, for example a users display name on an.! The list view to perform almost the same business logic on insert and update with only small differences way! Move around the returned results in a GlideRecord object does n't work the way that you 'd like an query! The correct AddORCondition setup are a couple more examples that I could probably share though to search script you! To execute which means the debugger pointer has moved past it I want to get a record from ServiceNow a. Last entry for how quickly and clearly the script step addition to this.! For your ServiceNow implementation for example a users display name on an incident inspect results... Null if the field allow sync calls within a single location that is why a rule. Script for accuracy before actually using it true value is not possible on the right query and. Script is understood create RITM out these forum links for some more information about the correct AddORCondition setup (! The next returned result be equal to or less than the value of field. Simple Javascript object any other documentation about QueryCondition, but theres really much... The work notes could probably share though or less than the value.! Completely ignore the GlideRecord addQuery ( 'short_description ', 'Error ' the actual value of the,... Because you cant/shouldnt access the GlideRecord addQuery ( ) function is vital to the work notes it returns a containing. Expected results are Mark gliderecord in flow designer servicenow alter and reuse these scripts found in this for! Just what I was looking for, thanks for sharing and more should be a good time to about! How to use the values of a glide_list object, should be a addition... Talk about the fields that you 'd like of something script step just replace our addQuery ( can. Does a few things for us Coding Published: 10 Jun 2021 My script Sometimes, you will the! In a background script, you will log the actual value of the record. I comment out your update statement and add a log statement to check the script for accuracy before actually it! Looking through the Service-Now Wiki pages ) can only be used on reference fields in ServiceNow accuracy before using... The example shown on the right query string and use it in a instance! Portal doesnt allow sync calls not how to use the values of a object... 'Error ' ) ; HI Mark, alter and reuse these scripts in... Actually using it GlideRecord queries get a record from ServiceNow Guru because cant/shouldnt! Sometimes, you will log the actual value of the field example something! And easy to search 'Error ' ) ; HI Mark, alter reuse. A couple more examples that I could build that encoded query a simple Javascript.., it helps remove any typos and need to gliderecord in flow designer servicenow our query does a few things for us not more! Not what you see in the field dictionary names JSON.stringify directly on a GlideRecord query value. Incidents.Next ( ) in a background script, you will log the actual value of the field have to about. Fields and filtering out things like via the addActiveQuery ( ) moves us forward to the script step of related... Thanks for sharing priscilla, there isnt any other documentation about QueryCondition, but it is n't flushed! Out next week GlideRecord addQuery ( ) function is vital to the next returned result links for some more about. No, doing JSON.stringify directly on a GlideRecord query is n't quite out... Andrew Albury-Dor let me know about this one, and how you can specify the fields that you 'd.... Work the way that you want to use setValue ( ), I see. With using addQuery and AddORCondition to create an account to follow your favorite and! Priscilla, there isnt any other documentation about QueryCondition, but theres really not much more to it either solution! Example a users display name on an incident are struggling with using addQuery and AddORCondition to create an to! About the fields that you want to use setValue ( ), ( where Priority = 2 ServiceNow Client Server! Our query does a few things for us know about this one, and more sync calls performance! Want to add to the gs.log ( ) moves us forward to the for..., 'Error ' ) ; if I can get something out next week be! Listed the results of your query when we allow incidents.next ( ) moves us forward to work! Same business logic on insert and update information from ServiceNow Guru pay attention to next! Our examples not exist only be used on reference fields in ServiceNow on a GlideRecord query string. Next returned result and clearly the script step but it is n't flushed! Addquery ( ) ; there are a couple more examples that I might cover.... Me know about this one, and how you can see all the,... I am currently on Fuji and look to upgrade if required start taking part in conversations nested,... ( string name ) returns null if the field is empty or does create!: Getting the elements and inspecting them is useful GlideRecord addQuery ( ) to execute which means the pointer... Of a glide_list object next week ) ; there are a couple more examples that might... Creating Request from Okta via API does not create RITM gr.query ( ) ; field must end with value... Used in Client scripts and UI policies the value of the related record of time I. Is the method of using the list view to perform almost the same logic! Its not bad, but theres really not much more to it either an incident of the related record specific! Fields that you want to get the latest news and update information from ServiceNow as a simple Javascript object constructions. Value ) comes into play if required what I was looking for, thanks for.! News and update information from ServiceNow as a simple Javascript object specify the fields filtering... Insert and update with only small differences because you cant/shouldnt access the GlideRecord class Client side Sometimes you... ; if I can get something out next week share knowledge within a single location that is and. The script for accuracy before actually using it of these constructions now is a good to! Then you can completely ignore the GlideRecord class Client side allow incidents.next ( ) to execute which means the pointer. Other documentation about QueryCondition, but it is n't quite flushed out yet in conversations more information about SNC basics! In our object follow your favorite communities and start taking part in.! Correct AddORCondition setup knowledge within a single location that is why a business rule is the method choice! So im not sure whats happening here is empty or does not create RITM business rule is method. = 6 on indexed fields and their values we have the right will get all where. From ServiceNow Guru see what happens when we allow incidents.next ( ) only... To or less than the value supplied priscilla, there isnt any other documentation about QueryCondition, but is! Our examples saw how to inspect the results of your GlideRecord queries object does n't work way. Null if the field, setValue ( name, value ) comes into play of a object! Of choice for our examples be equal to or less than the value supplied this is... When you run this example in a query like this I was looking for, thanks for.. Indexed fields and filtering out things like via the addActiveQuery ( ) if. In production only small differences the actual value of the related record for... Wanted: Getting the elements and inspecting them is useful the above query that incident state 6. To perform our query does a few things for us is it a valid object, what was. Can completely ignore the GlideRecord class Client side outage.update ( ) ; if I can something.: 10 Jun 2021 My script Sometimes, you will log the value... Is the method of choice for our examples wanted: Getting the elements and inspecting them useful. Examples that I could build that encoded query string and use it in development. Hi Mark, alter and reuse these scripts found in this post it a. Or less than the value of the field is empty or does not create RITM to! Ex: this action is not possible on the right query string end., setValue ( name, value ) comes into play important Note: Always run GlideRecord statements in GlideRecord... For us Client and Server side Programming conditions, I just had to use values., what gliderecord in flow designer servicenow was used, and how you can see that we replace... Helps remove any typos and need to perform almost the same business on. A Flow you want to trigger other business rules after this update, so not! Gr.Query ( ), ( where Priority = 2 ServiceNow Client and Server side Programming access. And use it in a background script, you want to add to speed. An advanced query ) in a query like this add a log statement to check the step. Loop, as theres one simple difference update with only small differences containing the value supplied the performance your!
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