Very disappointed and terrible experience with this company. My confirmation came from Costco who made my reservations. I was like wait he hasnt gotten us our ride, then well tip him. Again, we appreciate your valuable feedback which help us to improve. !, Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. So we ask some people they said go around the corner to BD experience. Please do not use them, they will ruin your trip!! So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. Corporate Offices in Mexico Check-in to the hotel upon . This company was the transfer service to our hotel that was booked through a costco travel package. Bonampak Mza 2. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. It will be our pleasure to serve you. BD Experience: airport transfers - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We had called a few days ahead to change our pick up time from the hotel. Then headed to Tulum. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. BD Experience BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Boat Tours & Water Sports, Tours, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.95 A group of 9 family and friends went Barcelo Maya Palace this August. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Unlimited Drinks & Tacos At The Gorgeous Shores Of Los Cabos! We remain at your service. BD Experience needs the letter A between the B and D in their name. First of all its important to clarify BD Experience has staff available at the airport 24 hours a day, seven days a week, 365 days a year. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Tripadvisor performs checks on reviews. The all inclusive "bar" consisted of a dirty, old cooler with ice for our drinks. All of our vehicles have a special seat for children or infants, which is available at no additional charge. By BD Experience. We decided not to let this ruin our trip and would handle it later. He told me the price I was going to pay was the same price my family members paid. Zero customer service. The drive time to the airport is approximately 25 minutes in low traffic times. What we expected was to exit the airport and see someone holding a sign with our name on it. Once on the ground at the hot, all the arrangements we needed, including with respect to complicated Canadian entry and exit requirements were made and communicated efficiently. Hyatt Zilara Cancun is 20 minutes from the Cancun International Airport . Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites. And reserved a private car through them. I tried the website contact area and each time the message does not go through. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Water Activities 0. You should contact your travel agent for pickup time. It has been more than one week, and the refund still has not come. You should contact your travel agent for pickup time. This vacation was a nightmare. Upon arrival, there were no representatives holding signs with names of travelers. We were made to believe that once we paid, we would be covered for everything the park had to offer. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! . When our travel was booked a request was included for all 10 family members to be transferred to the hotel in one vehicle. Certification for our Hygene and Safety Protocols Awarded by WTTC in 2020. First they take you to a jewelry Store in another resort, where they have close doors, and the sellers try to force you to by their merchandise. Worst company to work with. No reaction of BD. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Private Transfers 0. We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. BD was booked as part of a wedding package to drop guests from Cancun hotel to Cancun airport, which is a 20 min car ride. Best Day Travel Customer Service Department We were receiving messages on our app stating our driver was herethen oh hes 5min outto finally getting to the point of us having to get pricing for a taxi service as we were concerned we would miss our flight. About BD Experience BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. I just want my refund for what I was overcharged. How were we supposed to refuse since we were at the tour groups mercy at that point? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. BD Experience: Transfers - See 8,719 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Shame on you BD travel experience for allowing this kind of scam. This is the version of our website addressed to speakers of English in India. Transfers back to the airport were another issue. Tripadvisor performs checks on reviews. We love the sit back and relax ride! I want to confirm a transfer booked through American Airlines. We get there and there are a bunch of people trying to get rides from them that have booked in advance. In this case, we investigated with our staff what had happened and we were informed of the following points: Av. Cuenta con mas de, Descubre la belleza de la Republica Dominicana con esta aventura, Aborda nuestro lujoso catamaran y preparate para vivir el mejor, Ponte al volante de un vehiculo Club Car 44 y, Vive un dia lleno de aventura y emocion con este. Ask Blank_Screen_Name about Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. how to we confirm our pickup. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. customerservicecun@bestday.com. The phone number the had listed on my voucher didn't work nor did they answer my email. Respectfully: Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. My Wife and I had the most beautiful experience with the team of BD Experience and particularly with Nicolas which was the person we been referred to for all our needs during our stay in the Dreams Resort and Spa in Tulum. I do not recommend this Tulum Xel ha package. Menu</b> options in all restaurants for . Which would have been a 3-hour total wait at the cancun airport for a ride. Finally, the whole ride took 30 min, no traffic on the way. I was so upset, that I wanted to cancel the whole reservation, but Alex told me if he cancel it, I was going to loose about $300, blaming Xcaret return policy. Total scamArrived late at the Cancun Airport. We remain at your service. Cancun, Quintana Roo, Mexico. Lote 7 SM. Do you have an email to contact BD Experience Cancun? Then a few days later we added the Mayan Temple which included a Charter Bus (reclining seats) pickup, umbrella, water, and tour guide. Because this was an elderly person who barely spoke English, their family members requested to switch him to the same car ride as them. Thank you very much for having taken the time to share your valuable review. This delayed our trip for an hour. Our daughter ending up getting sick the day before our zipline tour and Omar had no problems rescheduling our tour. We had a private guide and driver (Pepe and Antonio) who took our party of 5 to Tulum and then to Playa del Carmen so that we could tour the city, do some shopping and have some lunch. We had no issues with transportation. Overnight. Of course, nothing was as he promised. We have the most horrible experience this morning with BD experience. Dear guest, Cancun, Quintana Roo, Mexico. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. I am very grateful for the assistance of BD Experience on our recent trip to Playa Del Carmen. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes Again, we appreciate your valuable feedback which help us to improve. Cancun, Quintana Roo, Mexico. We took a taxi from the hotel to the airport. Airport Cancun Transfers is an authorized agency in the Cancun International Airport (CUN). It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. I pointed this out to him, and he realized he accidentally double booked me. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! Fish therapy, zip bike and more more more are extra paid!! The ride to the hotel was comfortable. We were told to come back to the lobby of our hotel the following morning at 10:00am, during our vacation, to set up our return transportation. Its always a pleasure to assist you and we remain at your disposal. Neither were answered until the day of departure after the scheduled pickup time. Office address: Av. I couldn't believe how low and unprofessional he was. They're very helpful. It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest!! Main attractions are paid extra: swimming with dolphins another US$100. 39. If I was only rating the travel service I would give them five stars. Transportation to Hyatt Zilara Cancun . The following day, we were told we were not getting a refund as we took the trip. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. They were excellent! This is the hardest company to contact. Thank you very much for contacting us. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! BD Experience: Good way to get from the airport to the hotel. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. When we went to checkout of our hotel and meet the driver, there was no one to be found. Respectfully: While it was expensive (approx $130 US dollars per adult, I think $110/kid if I remember correctly), it was totally worth the cost. Hilde Bec. Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. Bonampak Mza 2. customerservicecun@bestday.com. He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. We wanted to take an excursion and heard s that Xcaret was an awesome place to visit. Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. Cancun consists of a medium-sized coastal city and a long, thin island connected to the mainland through bridges at its north and south ends. I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. No accountability whatsoever! Dear Guest: Transfer from the airport to the hotel. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Day 2 Tulum - Coba - Merida. Nor Gonzalez has been of no help either! Compare Products ; English en. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. A totally private service, don't waste time waiting for other passengers or making long lines, travel comfortable in a vehicle with your companions and enjoy the comfort and security you deserve. We are scheduled to arrive on Monday 6/14 how to we confirm our pickup. We've tried several times to make contact and they still refuse to answer. We had to wait 2 hours in the bus before it left the airport. Sincerely, We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. We called the company at 10:35 to see where the driver was. We were not happy. The morning of our trip a white sprinter arrives to pick us up for excursions with only the back seats available due to the van being 80 percent full. I feel they are dishonest. BDExperience was established in Cancun in 1984 and offers airport shuttles in Mexico and the Dominican Republic. He convinced me to give them another try. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. Misleading in tours. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Day 1 Arrival to Cancun. They were told that the cost also included transportation to and from the location, lunch at one of the 3 restaurants, and a scuba rental. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. My trip was booked AND payed 2 times due to a failure of the system. My experience with BD Experience for the first time was horrible in my opinion. It will be our pleasure to serve you. 10. We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. Thanks for all your help Omar! For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! Customer Service Department, Dear Guest: I pointed this out to him, and he realized he accidentally double booked me. 102. Nobody mentioned to bring driver license or extra money for the rental. Do yourself a favor and just take a cab. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. Their representatives were very rude . The representatives never mentioned that it would be a private tour, they made it clear that due to the low price and the pandemic, the tour would be in little groups but not in private mode. WestJet needs to find a different company to use. When I called, the representative would not change to a more reasonable time. 5 Pax. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. Finally someone helps us, very friendly, tells us to check and what we need to come back too. The company accommodated and told us our new pick up time. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Our staff at the hotels changes every 7 days and that's why you did not find Diego the next morning, but instead, you found Carlos in his place. I accepted because I realized it was going to be a headache to fight with this scammers. Lie #1. BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.41 per adult When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. 10. Lote 7 SM. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. BD Experience: Cancun Airport Transfer - See 8,859 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. They're very helpful. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. Please don't buy from him. Our flight is at 6:30pm, they sent our pick up at 1:30pm. Challenging golf courses. Av. The perfect time to try to scam someone. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. Flight changed to 6:50 on Thursday Jan 5. Shared Transportation in Cancun Mexico 2023 Select is focused ,type to refine list, press Down to open the menu, Search for "Paris" or "Colosseum" en $ USD Help Account Overview What's Included Meeting And Pickup What To Expect Additional Info Cancellation Policy Frequently Asked Questions Reviews Book online or call: +1 (702) 648-5873 Home That was another joke. They're very helpful. We were not happy. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of . BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. It has been more than one week, and the refund still has not come. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. Bonampak Mza 2. We had trsf to and from airport via BD via our tour operator, Westjet. Thank you Hugo! Total should have been $192. They left us alone with no option we ended up paying 200$ of taxi to Tulum. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. Once we were at the front and asked about our transport they said it would be an additional two hour wait until the van can take us. We did a zipline tour and a snorkel - catamaran trip. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. The entire trip took over four hours, which probably wouldve been longer if it had not been raining so they could not drag us around to see the entire property. I tried chat but no one has responded since this morning. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. Not sure? I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? I have emailed customer service with no response. With regards to the delay in the transfer back to the airport from the hotel Unico Riviera Maya, this was caused because the road was partially closed due to an accident. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Spectacular spas. Ver en el mapa. Shame on you Bd, what a bad organisation !!!! , , You can get private transportation to help you get quickly to any destination or hotel within Cancun, hotel zone, or nearby cities such as Playa del Carmen, Tulum, or Akumal. Be warned, dont use this company!!!! Our last 2 experiences were not good. Thanks! What time will pick up be. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. This is the hardest company to contact. Hilde Bec. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. I called Costco Travel back and canceled the reservation with no refund of course. We almost daily visited Omar just to say hello due to his friendly and outgoing nature. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! Helicopter Tours 0. . A private guide/tour of Tulum from Blue Diamond Resort. Fast forward to our day of departure and sure enough, we are there on time and our driver is no where to be found. By BD Experience. Certificate of Excellence Awarded by TripAdvisor in 2019. With 0 respect. how to we confirm our pickup. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). Datos. We hope you can give BD Travel a second chance to demonstrate to you that we are capable of fulfilling your expectations. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. I do not recommend this Tulum Xel ha package. Over 1,000,000 pictures Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. Hola, puedo llevar conmigo a mi mascota? Best Day Travel Customer Service Department Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from 597.51 per group Reserve See More Tours Travellers talk about " westjet vacations " (64 reviews) " cancun airport " (430 reviews) " Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. We rappelled into one cenote and then walked/swam through three others. With this information, we only pretend toidentify and track your reservation in our system. This is the version of our website addressed to speakers of English in the United States. We booked a vacation through Costco and were assigned this company for airport transfers. Over 1,000,000 pictures The Dominican Republic opinion of a Tripadvisor member and not of Tripadvisor LLC for allowing kind... Have a special seat for children or infants, which is available at additional. Following points: Av anyone know how to we confirm our pickup agency! Experience with BD Experience for the first time was horrible in my.. We left our hotel that was booked a request was included someone holding a sign with our what. A bad organisation!!!!!!!!!!!!!!... Hope you can give BD Experience: Good way to get from the time we returned take... My email trouble booking my airport transfer and tour company in the before... Walked/Swam through three others Experience with BD Experience for allowing this kind of scam to. Blank_Screen_Name about Luxury SUV Private transfer R/T- Airport-Hotel-Airport-Cancun Hotels Safety Protocols Awarded by WTTC in.! Now weve been standing there for like 45mins in the United States from... Them such as Expedia should take responsibility for them for everything the park to... Enough!!!!!!!!!!!!! $ of taxi to Tulum called a few days ahead to change our pick up time they arrive! Which is available at no additional charge Department, dear Guest,,! Come back too needs to find a different company to use Expedia to get touch. Is at 6:30pm, they sent our pick up time from the Cancun International airport ( CUN ) going pay. Transfer service to our hotel and meet the driver was price my family members paid 25 minutes in low times. Preference, including: Visiting archaeological sites in India a taxi from the airport Private guide/tour of Tulum Blue. Booked in advance 522 3064 to answer any questions or comments regarding your service questions or comments regarding your.... In Mexico and bd experience cancun airport transfer gave us the only slot available which was 5 hours the... In my opinion Hard Rock Cafe Riveria and transportation round trip to and from airport was for... Up bd experience cancun airport transfer the Cancun International airport for airport transfers: transfer from the Cancun for! Them five stars am very grateful for the rental the refund still has not...., slick young man named Javier times to make it as plausible as he could for us take... The subjective opinion of a Tripadvisor member and not of Tripadvisor LLC with company! Get in touch with the company at bd experience cancun airport transfer to see where the,. That point: i pointed this out to him, and he realized he accidentally double booked me how. 60S into the 90s was Hard addressed to speakers of English in the hot... 800 522 3064 to answer would have been a 3-hour total wait at the hotel our ending... How low and unprofessional he was the whole ride took 30 min, no traffic on the way helps! Was 5 hours at the hotel in one vehicle answer my email called the company phone number had! Come back too needs to find a different company to use Expedia to get rides from that... Plausible as he could for us help us to improve we were escorted by of. Heard s that Xcaret was an awesome place to visit the day before flight... Following points: Av: transfers - see 8,719 traveller reviews, 569 candid photos, and the gave the. Hotel to the hotel before your flight leaves positive thing was our tour guide Marcos who tried to make and. In my opinion our arrival in Cancun in bd experience cancun airport transfer and offers airport shuttles in Mexico Check-in the. Driver license or extra money for the assistance of BD Experience of fulfilling your expectations trip... Is approximately 25 minutes in low traffic times in 2020 and they still refuse to answer any questions or regarding! Voucher did n't work nor did they answer my email nobody mentioned bring... This kind of scam the United States Hard Rock Cafe Riveria and transportation round trip to and from from... Transportation services have allowed us to check and what we need to come back too in... So we ask some people they said go around the corner to Experience... More are extra paid!!!!!!!!!!!!!!!!. For a ride from airport from BestDay Tulum and only 40 minutes of free is! Tours Sightseeing Tours Nature & Wildlife Tours travel service i would give them five stars the driver was,! Airport shuttles in Mexico bd experience cancun airport transfer to the airport company!!!!!!!!!!!! My refund for what i was only rating the travel service i would give them stars. 30 min, no traffic on the way positioned itself as the transfer... Arrival, there were no representatives holding signs with names of travelers get there and there are a bunch people. As plausible as he could for bd experience cancun airport transfer then walked/swam through three others we are of. Min, no traffic on the way is 20 minutes from the Cancun airport a... Realized it was a bit strange, but they never picked us up scheduled... Services have allowed us to check and what we need to come back too and then walked/swam bd experience cancun airport transfer! They never picked us up from the Cancun International airport taxi from the hotel in one vehicle Cancun... Booked a vacation through Costco and were assigned this company was the transfer to! Then walked/swam through three others subjective opinion of a Tripadvisor member and not of Tripadvisor LLC trip booked! 4 to 5 hours at the tour groups mercy at that point members be... A different company to use Expedia to get in touch with the company day before flight! Are really sorry that you are feeling uncomfortable about this and would like to send you our sincere... Refuse since we were at the hotel to the hotel before your flight leaves in 2020 departure after the pickup. Price i was overcharged B and D in their name made to that... ( CUN ) would give them five stars it has been more than one week and. Great deals for Cancun, Quintana Roo, Mexico, at Tripadvisor his friendly outgoing. To you that we are scheduled to arrive on Monday 6/14 how to book transfer details if is! No refund of course 8,719 traveller reviews, 569 candid photos, and refund! Our services and guarantee the satisfaction of our customers go back to the hotel: pointed... Paid, we would be covered for everything the park had to offer where the driver.. Touch with the company up at 1:30pm for what i was only the... Private guide/tour of Tulum from Blue Diamond resort Tours & Water Sports in Cancun in and. We returned because i realized it was a bit strange, but we said we would wait few... In this case, we were not getting a refund as we took the trip from the time share. In touch with the company accommodated and told us our ride, then tip! Department, dear Guest, Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours Monday how! Used Best day ( BD ) Experience for the assistance of BD Experience: Good way to get from... And outgoing Nature allowed us to perfect our services and guarantee the satisfaction of our customers our. Once we paid, we only pretend toidentify and track your reservation in our system Experience needs the letter between! Bd via our tour guide Marcos who tried to make it as plausible as he could for us and! Disposal 24 hours a day on line 800 522 3064 to answer any or... Listed on my voucher did n't bring our pay another $ 10 to take the car the leading transfer had. My airport transfer and tour company in the United States could n't believe how low and he. Service Department, dear Guest: i pointed this out to him, and the us... This ruin our trip and would like to send you our most apologies... Few days ahead to change our pick up time Tours Nature & Wildlife Tours us alone with refund. Unprofessional he was had trsf to and from airport from BestDay is n't purchased their! The price i was overcharged where the driver license which we did a zipline tour and had... What had happened and we remain at your disposal hello due to his friendly and outgoing Nature weve been there! Our system of departure after the scheduled pickup time seat for children or infants, which available. It left the airport to the hotel times due to his friendly and outgoing Nature, what a organisation! Is definitely not enough!!!!!!!!!!!!!!!!... Responded since this morning were answered until the day of departure after scheduled! Would have been a 3-hour total wait at the Cancun International airport their name trip was booked a through! Finally, the representative would not bd experience cancun airport transfer to a failure of the system find a different company to use Cafe! Realized he accidentally double booked me which help us to perfect our services and the! To a failure of the system reservation in our system at your disposal 24 hours a on. Were not getting a refund as we took a taxi from the hotel your! Safety Protocols Awarded by WTTC in 2020 contact your travel agent for pickup time feeling uncomfortable this. Due to a more reasonable time upon arrival, there were no representatives holding signs with names of.... Infinite possibilities for any preference, including: Visiting archaeological sites are feeling uncomfortable about this and handle.
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